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Cancellations & Returns

Cancellations & Returns

Last Updated: 27/12/23

Welcome to This Cancellation and Returns Policy outlines the terms and conditions regarding order cancellations and product returns. By making a purchase, you agree to the terms outlined in this policy.

1. Order Cancellations

1.1 Cancellation Period:
You may cancel your order within 24 hours of placing it. After this period, your order may have entered the processing stage and cannot be cancelled.

1.2 Cancellation Process:
To cancel an order, please follow the cancellation steps from your orders. We will confirm the cancellation via email.

2. Returns

2.1 Return Eligibility:
We accept returns within 2 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2.2 Return Process:
To initiate a return, please follow the steps from your orders. We will provide you with a return authorization and instructions for returning the item.

2.3 Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for returns.

3. Refunds

3.1 Refund Process:
Refunds will be processed within 3 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

3.2 Non-Refundable Items:
Certain items may not be eligible for a refund.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service with valid proof. We will arrange for a replacement or issue a refund.

6. Changes to Cancellation and Returns Policy

We reserve the right to update, modify, or amend this Cancellation and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website.

7. Contact Information

If you have any questions or concerns about our Cancellation and Returns Policy, please contact us at, 18003091140